Can I set up support, sales or other department queues in the Conversations inbox?

Yes. In Conversations you can slice your conversations with any combination of filters and save the result as a custom view, for example a Support view, a Sales view, a Clients view and a Leads view. Each saved view acts as a queue or bucket. Departments work as saved views rather than hard assignments. If you have several mailboxes, you can make a view per mailbox so each one shows in its own tab.

To use Conversations as a support inbox:

1. Connect your email (or your text number).
2. Create a view called Support with the filters you want and save it.
3. Work that view as your support inbox.
4. When you have replied to a customer and are waiting on them, click the Done button. Done snoozes the conversation, and it comes back when the customer replies.

When you click Done it asks how long to snooze, including a custom amount. The default is set in the view settings: Edit view, then the Done button default.

Conversations also has AI categories for messages (for example, the messages you need to respond to), built-in categories you can add your own to, snooze and follow-up dates, priorities, stars and filtering. Tasks and subtasks are available in the same area. You can also let AI work the inbox with an AI worker, or connect a third-party AI through MCP.